LET US ANSWER YOUR QUESTIONS!

1. TRAINING & CERTIFICATION

Is Japanese Head Spa Co. training accredited and recognised?

Yes, our training is fully accredited by Course Accreditation and IPHM (International Practitioners of Holistic Medicine). Upon successful completion, you receive 25 CPD (Continuing Professional Development) points.

We welcome students aged 16 years and over onto our classroom-based courses. 

For online courses, there are no age restrictions as all learning is completed remotely from home.

Online courses are open to all learners. In most cases, there are no formal entry requirements other than a good level of spoken and written English and access to a computer, tablet, or mobile device with a reliable internet connection. 

Insurance is not required to complete either classroom-based or online courses.

Once you have completed your course and received certification, you will need to arrange your own beauty insurance before offering treatments to the public.

No prior experience is required. Our course welcomes both established beauty professionals looking to expand their service offerings and newcomers entering the industry for the first time.

The course consists of two parts:

  • Theory: Self-paced online learning through your student portal (complete at your own speed)
  • Practical: 1-day face-to-face training from 10am-3pm with live models

Total time varies based on your theory study pace, but most students complete theory within 1-2 weeks.

Your course includes:

  • Access to online theory portal with video demonstrations and voice-over guidance
  • 1-day hands-on practical training with expert tutor
  • Student starter pack with learning materials
  • Live models for practice (we supply these)
  • Fully accredited certificate upon completion
  • 25 CPD points
  • Ongoing support from experienced tutors

No! We supply everything including live models, student packs with all necessary products and tools. You do NOT need to bring products, tools, or kits — we provide everything for training. You just need to arrive ready to learn. 

  • Face-to-Face: Complete online theory first, then attend 1-day practical session with live models, tutor demonstrations, and hands-on practice
  • Online Course: Entirely self-paced through our portal with video demonstrations (theory and practical videos)
  • Virtual Interactive: Live Zoom session where you join with your own model, watch tutor demonstration on live model, then perform treatment with real-time feedback and guidance

All formats lead to the same fully accredited certification.

Absolutely! Many qualified beauty therapists, hairdressers, massage therapists, and spa professionals take our course to add this premium service to their menu. It’s an excellent way to differentiate your business and increase revenue.

Yes, Japanese Head Spa is highly profitable. Treatments typically charge £80-£120 per session. Based on our earnings calculator:

  • 5 treatments/week = £20,800-£31,200 yearly
  • 10 treatments/week = £41,600-£62,400 yearly
  • 15 treatments/week = £62,400-£93,600 yearly

This is a premium, in-demand service with minimal overhead once you’re trained and equipped.

After completing your practical training day, you’ll need to:

  1. Complete your feedback form — Help us improve our training by sharing your experience. Your feedback is invaluable for ongoing course development.
  2. Receive your certificate — Certificates are issued on the day of successful completion
  3. Student Community Group — Connect with certified practitioners, share experiences, and get peer support
  4. Ongoing Tutor Access — Reach out to experienced tutors for technique questions and troubleshooting
  5. Business Support — Guidance on marketing, pricing, and growing your Japanese Head Spa services
  6. Technical Support — Help with equipment, products, and treatment protocols
  7. Updates & Resources — Regular updates on new techniques, products, and industry trends
  8. Exclusive Events — Invitations to advanced training workshops and practitioner meetups
  9. Community Platform — Access to our online community for networking and knowledge sharing

We offer Conversion Courses for practitioners who want to upgrade to our Official Japanese Head Spa Co. certification. This is perfect if you’ve completed online training elsewhere or want to align with our prestigious, globally recognized brand. You’ll need to submit proof of your existing certificate for verification.

We welcome international students and regularly train learners from outside the UK.

Our online courses are particularly suitable for international students, as they can be completed entirely online and carry internationally recognised accreditation. 

We strongly recommend checking local licensing and insurance requirements in your country before enrolling, as regulations vary internationally.

You can order a replacement certificate as either a digital version (for quick access) or hard copy for £9.99.

2. Training Booking & Confirmation

How do I book a Japanese Head Spa training course?

Book directly through our website by selecting your preferred course date and location. Once you complete your booking, you’ll receive an automated payment confirmation. Our team then confirms your booking via email within 24 working hours.

Booking confirmations are sent within 24 working hours. Please check your junk or spam folder first, as emails with attachments can occasionally be filtered. If you still can’t locate it, contact our team at [email protected] with your order number and booking details, and we’ll resend the information immediately.

Your confirmation email contains everything you need:

  • Access to your online theory portal
  • Course date, time, and venue details
  • What to bring on the day
  • Any patch test requirements (if applicable)

Yes, practical course dates can be changed with at least 5 working days’ notice. Transfer fees apply: £50 for the first transfer and £75 for any additional transfers.

No, all online and face-to-face training courses become non-refundable once activated due to immediate access to course materials.

No, course substitutions are not permitted.

3. Course Access & Online Theory

How do I access my online theory course?

Your theory materials become available in your student portal immediately upon order completion. You’ll receive login credentials in your booking confirmation email. You can access the portal 24/7 from any computer, tablet, or mobile device with internet connection.

The online theory portal includes:

  • Comprehensive video demonstrations with voice-over narration
  • Detailed e-manuals and course notes
  • A+P (Anatomy & Physiology) theory
  • Scalp analysis training
  • Product and equipment knowledge
  • Technique breakdowns
  • Assessment questions to test your knowledge
  • Downloadable reference materials

YES, this is mandatory. You MUST complete 100% of your online theory before attending your hands-on practical training day. If your theory is not completed, you will NOT be able to join the practical session.

Theory completion time varies by individual learning pace, typically ranging from 3-8 hours total. Because it’s self-paced, you can spread this over several days or weeks. Most students complete theory within 1-2 weeks before their practical date.

Yes! The online portal allows you to start, stop, and resume at your convenience. Your progress is automatically saved, so you can learn at your own pace and fit study around your schedule.

Yes, the theory includes short knowledge checks and multiple-choice questions that can be retaken as needed. These ensure you’ve understood the key concepts before moving to practical training. All assessments must be completed to unlock your practical day attendance.

4. Practical Training Details

What if there's no training location near me?

Fill out our “Where Do You Want To See Us?” submission form. The more interest we receive from a region, the sooner we’ll schedule training there. You’ll get first access when we launch in your area.

No. Each course purchase grants access to one individual student only. If multiple students wish to participate, a separate course booking is required per person to ensure proper certification, insurance validity, and access to learning materials.

Practical training runs from 10:00 AM to 3:00 PM (approximately 5 hours). Times are subject to minor changes and will be confirmed in your booking email. Please arrive 10-15 minutes early for registration.

No, models are not required. We supply live models for your practice, and students also work on each other during training. Everything is provided — you just need to arrive ready to learn.

Wear smart, comfortable clothing suitable for a professional training environment. 

Some courses require a patch test at least 24-48 hours before your practical training day. 

5. HEAD SPA EQUIPMENT

What Japanese Head Spa equipment do I need to start offering treatments?

At minimum, you need a Head Spa Unit or Full bed unit. Our units come complete with:

  • Head Spa Unit (basin)
  • Head Spa Hood
  • Head Spa Steamer
  • Water Pump & Heater
  • UK instructions & control panel
  • UK plugs with 2m lead
  • Plumbed Units: Connect directly to mains water supply (hot and cold) and drainage. Requires professional installation but offers unlimited water flow. Best for fixed salon locations.
  • Non-Plumbed Portable Units: Use a 60L water tank and mobile drainage system. No plumbing required, making them perfect for mobile therapists, home-based businesses, or spaces without plumbing access.

All Head Spa units come with a 6-month warranty from delivery covering manufacturing faults. Important notes:

  • Steamers are NOT included under warranty
  • Damage caused by misuse or incorrect operation is not covered
  • Warranty validation requires you to be present during delivery demonstration

Large equipment delivery is not like standard courier services. Our specialist delivery team contacts you directly to schedule a convenient delivery date with a confirmed time slot. This is a bespoke delivery service with personal setup.

Yes, you MUST be present. Our engineer spends approximately 30 minutes with you to:

  • Demonstrate how the equipment works
  • Show you cleaning and maintenance procedures
  • Answer all your questions
  • Validate your warranty (this step is essential)

This demonstration is critical for proper operation and warranty coverage.

Plumbed units require:

  • Access to mains water supply (both hot and cold)
  • A suitable drainage point
  • Adequate space for installation

If you’re unsure whether your space is suitable, we recommend consulting a qualified plumber before purchase.

No, all head spa units are custom-made to order, and all sales are final once confirmed.

No, once production has started, unit orders cannot be cancelled or refunded. 

Specifications and configurations cannot be changed once the order is confirmed.

Estimated delivery dates are typically provided 1–2 weeks before arrival, though shipping times may vary.

Possible delays include:

  • Customs processing
  • Freight disruptions
  • Weather conditions
  • International shipping issues

Possible delays include:

  • Customs processing
  • Freight disruptions
  • Weather conditions
  • International shipping issues

6. Equipment Maintenance & Support

How do I arrange servicing or repairs for my Head Spa equipment?

Visit our Head Spa Servicing page on our website and submit a request. Our technical support team will respond promptly to arrange service, troubleshooting, or repairs.

Manufacturing faults are covered under our 6-month warranty. Contact our servicing team immediately with details of the issue, and we’ll arrange appropriate support. Keep your proof of purchase and delivery documentation.

We provide all essential replacement parts including:

  • Replacement Head Spa Pump 
  • Head Spa Unit Water Pump Filter 
  • Filter Housing 
  • Showerhead Attachment 
  • Halo Attachments in Rose Gold  or Copper Gold 
  • Filter to Pump Connection Pipe
  • Steamer for units 

Regular maintenance is demonstrated during your delivery. We recommend:

  • Daily: Wipe down with Anti-Microbial Disinfectant Spray
  • Weekly: Use Head Spa Unit Water Cycle Cleaner  to flush the system
  • Monthly: Clean filter and check pump operation
  • Use our Anti-Clogging Drain Filter to prevent blockages

All cleaning products are available in our Head Spa Cleaning Products section.

Please contact our sales team directly to discuss payment options for large equipment purchases. We occasionally offer special financing during promotional periods.

7. Hair & SCALP CARE PRODUCTS

Do your scalp care products contain nuts or allergens?

While our products may not contain direct nut ingredients, some are manufactured in environments that previously handled nut-based ingredients. We strongly advise:

  • Always carry out a patch test 24-48 hours before first use
  • Check individual product labels for specific allergen information
  • Conduct thorough client consultations before treatments

Our Cherry Blossom Range is sulphate free and paraben free, making it gentle on the scalp and suitable for regular use. All Japanese Head Spa Co. products are cruelty free, and many are vegan-friendly. We recommend checking individual product descriptions for specific vegan certifications.

Apply a small amount of product to the inner forearm or behind the ear. Wait 24-48 hours and check for any adverse reactions (redness, itching, swelling) before proceeding with full scalp application.

Yes! Qualified professionals and salons can sign up for a Trade Account to access wholesale pricing on our Cherry Blossom range and professional products. This is perfect for practitioners offering regular treatments.

8. HEAD SPA TOOLS & ACCESSORIES

What tools are essential for Japanese Head Spa treatments?

Essential tools include:

  • Scalp massage brushes and combs
  • Scalp massage tools
  • Scalp analysis tools
  • Protective capes and towels
  • Steamer accessories

All branded tools are covered in our training course, and student packs include the tools you need to get started.

Our Scalp Analysis Tool is a digital device that allows you to examine your client’s scalp condition in detail. It connects to your device to display magnified images of the scalp, helping you identify issues like dryness, oiliness, product buildup, follicle health, and scalp conditions. This elevates your professionalism and helps customise treatments.

Proper cleaning and sterilization are demonstrated during training. We recommend:

  • Daily cleaning with Anti-Microbial Disinfectant Spray 
  • Weekly deep cleaning with Professional Ultrasonic Cleaning & Sterilizing Solution 
  • Use our Anti-Microbial 2-in-1 Sanitising Wipes  between clients

Proper tool hygiene is essential for client safety and professional standards.

9. Japanese Head Spa Directory

What is the Official Japanese Head Spa Salon Directory?

Our directory is a searchable online platform where potential clients can find certified Japanese Head Spa Co. practitioners in their area. It’s a powerful marketing tool that connects you with clients actively seeking authentic Japanese Head Spa treatments.

No, your directory listing is not automatically created upon training purchase. You need to:

  1. Submit your business details through our listing submission process
  2. Complete the setup requirements
  3. Review our step-by-step PDF guide for instructions

This ensures your listing is accurate, complete, and professionally presented.

Visit our “List Your Salon” page and purchase an Official Japanese Head Spa Listing. Follow the submission process to provide your business details, location, services, and any special offers. Our team reviews and activates your listing.

Benefits include:

  • Increased visibility to clients searching for Japanese Head Spa in your area
  • Association with our prestigious, globally recognised brand
  • Professional credibility and certification validation
  • Marketing support and client referrals
  • Access to branded marketing materials
  • Enhanced SEO for your business through our platform

10. Products, Orders & Returns

What is your return policy for products?

Products can be returned within 7 days of purchase, provided they are unopened, unused, and in their original packaging.

Please include:

  • Your receipt or order number
  • Full name
  • Email address

Customers are responsible for return shipping costs. We recommend using tracked postage, as we cannot be held responsible for items lost during return transit.

No, returned products must be unopened and unused to be eligible for a refund.

Please inspect your order upon arrival and contact our customer service team immediately if your item is damaged, defective, or incorrect.

No, shipping fees, customs charges, and return postage costs are non-refundable.

Once your return is received and inspected, approved refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

If an international order is returned due to unpaid customs fees, original shipping costs and any return fees will be deducted from your refund.

Once your order has been dispatched and tracking has been provided, delivery responsibility transfers to the courier. Any delivery issues must be resolved directly with the shipping provider.

You can contact us via:

11. General Questions

What is the Japanese Head Spa?

The Japanese Head Spa is a luxurious scalp treatment designed to cleanse, nourish, and rejuvenate the scalp, promoting healthier hair and deep relaxation. It involves a combination of scalp massage, steam, and high-quality botanical products.

This treatment improves scalp circulation, reduces tension, stimulates hair growth, and enhances hair health. It also helps to remove impurities, balance oil production, and provide a deeply relaxing experience.

Yes, we offer comprehensive training for salons looking to add Japanese Head Spa to their service menu. For more details, visit our training page here.

Absolutely! Our range of Japanese Head Spa products, including shampoos, conditioners, scalp scrubs, and oils, are available for purchase online for at-home care.

Our products are made from 100% natural ingredients, including traditional Japanese botanicals such as cherry blossom and rice bran, chosen for their nourishing and healing properties.

Yes, our products are formulated for both salon and at-home use. Whether you’re maintaining your scalp health between spa treatments or want to create your own spa experience at home, our products are perfect for you.

We stand out by offering UK-manufactured products with UK-specific manuals, panels, and plugs, ensuring full compatibility and ease of use. Additionally, we pride ourselves on swift delivery times, so you won’t have to wait months for your equipment to arrive – everything is delivered promptly within the UK

 

Our individual products take between 1-2 days to process and 1-3 days to deliver to your home address. 

still have questions? contact us!

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