Overview

Refund & Returns Policy

Product Returns & Refunds

1. Eligibility for Returns: (This does not include the Head Spa Unit, please see Head Spa policy for this information)
   • To be eligible for a return, your item must be unopened and unused in its original packaging. Please include your receipt or provide your order number, name, and email address inside the parcel.
   • Returns must be initiated within 14 days of purchase.
2. Return Shipping Costs:
   • Customers are responsible for return shipping costs. We strongly recommend using tracked mail to avoid loss in transit. We are not liable for items lost during return shipping.
3. Damages and Issues:
   • Please inspect your order upon reception and contact us immediately at [email protected] if the item is defective, damaged, or incorrect. We will resolve the issue promptly.
4. Non-refundable Costs:
   • Shipping costs, customs fees for international returns, and return shipping costs are non-refundable.
5. Refund Process:
   • Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed via your original payment method.
   • Processing times for refunds may vary depending on your bank or credit card company.
6. International Orders:
   • If customs fees or unpaid duties cause a parcel to be returned, the shipping costs will not be refundable. Any return fees will also be deducted from your refund.

Course Refunds & Transfers

1. Non-refundable Courses:
   • Once you purchase and activate an online course, it becomes non-refundable due to access to the course material. This includes both domestic and international trainees.
2. Refund Exceptions:
   • In exceptional cases where no course modules have been accessed, partial or full refunds may be considered. Requests must be made within 14 days of purchase by contacting us at [email protected].
3. Transfers:
   • Requests to transfer to another course can be submitted within 14 days of purchase, provided no course modules have been activated.
   • The first transfer request is free; subsequent transfers will incur a £50 administration fee.
4. Name Changes on Certificates:
   • For name changes on your certificate, you must submit a request with a valid reason (e.g., marriage) and provide photo identification. Changes will only be allowed if the last module has not been completed.
5. Substitutions:
   • We do not allow course substitutions or multiple name certificates for single purchases.

Head Spa policies

1. Once the order is placed, it is non-refundable and cannot be amended, as the product is custom-made to specific specifications.
2. A member of our team will reach out to you upon receipt of your order.
3. Japanese Head Spa Co. is the authorized distributor of the Head Spa Unit in the UK. On behalf of the customer, Japanese Head Spa Co. can liaise directly with the manufacturer regarding the unit. Please note that the warranty for the unit is determined at the manufacturer’s discretion, and Japanese Head Spa Co. is not liable for warranty decisions. Our dedicated customer service team is available to assist with any inquiries or concerns customers may have.

For any questions or concerns regarding our refund, returns, or shipping policies, please contact us at [email protected]. We are committed to resolving any issues promptly and ensuring your satisfaction.